Exhibitors FAQ's Telephone - Front Office
1.I would like to order……., where can I place my orders for…..?
2. I need more exhibitor passes, where can I order extra exhibitor passes?
3. I did not receive my login codes, is it still possible to receive these codes?
4.
I do not have my login codes for the exhibitor manual (anymore); can I still receive the codes?
5. Where can I find the online catalogue?
6. Where can I fill in press information?
7. Where can I find the
set-up and break down
periods for the exhibition?
8. I would like to receive a detailed floor plan, how can I receive one?
9. How do I know whether I am well-prepared for the exhibition or not?
10. Is it obligatory to invite my customers with your invitations?
11. My company name is not mentioned in the online catalogue, how is this possible?
12. My company name is not mentioned in the online catalogue even though I have completed everything, how is this possible?
13. What is the difference between a parking ticket subscription and a daily parking ticket?
14. What is the difference between an exhibitor pass and a
set-up and break down pass
?
1. I would like to order…... (options below), where can I place my orders for…..?
• Flowers
• Catering
• Electricity
• Audiovisual equipment
• Furniture
• Stand name (fascia text)
• Internet
• Parking
• Cleaning
• Water
• Combination of the above
Answer:
All your orders for your stand equipment need to be placed through the exhibitor manual. For the exhibitor manual the login codes of Jaarbeurs Utrecht (JBU) are required. The exhibitor manual is accessible via www.expopoint.nl.
Note! As from 7 days before the start of the set-up period a surcharge of 25% will be charged for placing (new) orders and timely delivery is not guaranteed.
2. I still need more exhibitor passes, where can I order extra exhibitor passes?
Answer:
You can order them through the client portal.
The exhibition guide also provides information about how to order extra exhibitor passes.
3. I did not received my login codes, is it still possible to receive these codes?
Answer:
You will receive 3 login codes from us. Here you will find the corresponding phone numbers for information:
• For Jaarbeurs Utrecht, for all stand orders on www.expopoint.nl (phone +31 30 – 295 5770)
• For Jaarbeurs Catering Services (phone +31 30 – 295 5369)
• For VNU Exhibitions for the Client Portal (phone +31 30 – 295 2999)
4. I do not have my login codes for the exhibitor manual (anymore); can I still receive the codes?
Answer:
For the login details of the exhibitor manual on www.expopoint.nl please contact ExpoPoint by phone +31 30 – 295 5770.
5. Where can I find the online catalogue?
Answer:
Through http://catalogue.vnuexhibitions.com you will reach the login page of our online catalogue. You can log in with the login codes you have received from VNU Exhibitions Europe.
6. Where can I fill in press information?
Answer:
Through http://catalogue.vnuexhibitions.com you will reach the login screen. Then you can log in with the login codes you have received from VNUEE.
7. Where can I find the set-up and break down periods for the exhibition?
Answer:
On our website under the tab “Exhibition information” à Dates and times. Here you will find the opening hours and the set-up and break down periods.
8. I would like to receive a detailed floor plan, how can I receive one?
Answer:
Please contact our Customer Service: +31 30 – 295 2999.
9. How do I know whether I am well-prepared for the exhibition or not?
Answer:
On our website under the tab "Preparation" à you will find the Exhibition Guide and preparation tips which will help you to find all the information you need to be well-prepared. Are there still questions after visiting the website? Please contact our Customer Service at +31 30 – 295 2999.
10. Is it obligatory to invite my customers with your invitations?
Answer:
Obviously it is not obligatory; however we do advice you to make use of these free invitations.
We also advise you to send the invitations with our digital invitation module.
The registration company, Marvel, is available for your questions; please call: +31 (0)20 241 50 40.
11. My company name is not mentioned in the online catalogue, how is this possible?
Answer:
It is essential that you enter your catalogue details to gain visibility in the online catalogue.
12. My business name is not mentioned in the online catalogue even though I have completed everything, how is this possible?
Answer:
Your catalogue details will be approved by VNU Exhibitions Europe and therefore will not be visible immediately. This process may take a few days.
13. What is the difference between a parking ticket subscription and a daily parking ticket?
Answer:
A parking ticket subscription is valid at all parkings and ensures a parking spot at P4 (located at the “ Overste den Oudenlaan” ). There are two types of parking subscriptions available (the difference lies in the date on the pass):
The Subscription Standard Parking:
Is only valid during the exhibition days and can be ordered through Jaarbeurs ExpoPoint.
The Parking Subscription Total:
Is valid during the exhibition days, but also during the set-up and break down (and can also be ordered through Jaarbeurs ExpoPoint).
A Daily parking ticket:
C an only be bought with cash at the various cash registers in Jaarbeurs Utrecht.
These tickets can not be ordered in advance.
14. What is the difference between an exhibitor pass and a set-up and break down pass ?
Answer:
Exhibitor passes are continuous proof of access for the exhibitor and his stand crew during the exhibition days. As an exhibitor you will have access to the halls 2 hours prior and 2 hours after closing hours of the exhibition.
Set-up and break down passes give access to the halls during the set-up period and break down period of the stand. These passes should only be requested by the exhibitor and you can order extra passes for free through the order form under the tab "Promotion" on www.secondhome.nl.
The desired answer(s) to your question(s) not found?
For more information or other questions, please contact our Customer Service + 31 30 – 295 2999 .
We are happy to assist you.
